Q: I’ve Been Calling! How can I get a hold of you?
A: We are open Monday-Friday 9:30am to 5:00pm Central Standard time.
You can also contact us to firstname.lastname@example.org (Please allow 24 hours for a response). We can also be reached via telephone at: (773-453-9139)
Q: I have a promo code, how do I use it?
A: All promo codes must be input at the time of checkout by the customer.
Our system will not allow us to manually adjust any costs on orders that have already been placed. We cannot apply any promo codes to prior purchases.
Q: How do your shoes run?
A: Our sizes are based as US sizes. Please keep in mind that this is only a suggestion we understand that everyone’s foot size is different & your selection will be made upon personal preference. You know your foot best.
QUESTIONS PERTAINING TO OUR WEBSITE
Q: Why can’t I add certain items into my shopping bag?
A: All available items will be shown on our website. Certain items that do not have size option available or the “add to shopping bag” button is not shown, means the item is currently sold out. Please feel free to add the item to your Favorites List and check back within one to two weeks for possible restock. Due to our limited supplies, we are unable to specify a date as to when an item will be restocked.
Q: If an item is sold out, when will it be restocked? Can I be contacted if it is restocked?
A: Unfortunately due to our limited supplies, we are unable to specify a date as to when an item will be restocked. Please feel free to add the item to your Favorites List and check back within one to two weeks for possible restocks.
QUESTIONS PERTAINING TO RETURNS
Q: I just placed an order, and I would like to know if I can send it back if I don’t like it?
A: If you are dissatisfied with an item, you will have 7 days from receipt to return a item for a store credit to use on future orders. Items that are special priced, clearance items, and special order items are final sale and cannot be returned or refund, exchange or store credit. For a more details, please visit our return policy at http://www.cakeworldpumps.com/storepolicy.html.
Q: I wish to make a return, do you provide return label?
A: Unfortunately at this time we do not offer return labels. For returns of any damaged or wrongly sent items, we will gladly reimburse your standard return shipping cost. Please include a copy of the shipping receipt with your return and we will reimburse you accordingly upon receipt of the package.
Exchange will be offered for any errors made on our part. If exchange is not available, store credit will be issued instead.
QUESTIONS PERTAINING TO ORDERS
Q: I made an online but I have not received an order confirmation?
A: If an order has been successfully made online, you will be prompted with an order number immediately after the checkout process. An order confirmation email will automatically be sent to the email address on file. If you are uncertain if an order was placed or not, please CONTACT US first before attempting to replace the order.
Q: In my online account, the order status remains as “processing” but I made the order a few days ago?
A: Unfortunately at this time the online account does not show tracking numbers to all orders made. A shipping confirmation email will be sent to you once a tracking number becomes available. Please also check your Junk/Spam email folder as many automated emails are sent there by default. If you have any questions regarding your order status, please feel free to email our support team and include your order number for assistance.
Q: My order is stated to be “pending”. What does that mean?
A: For your security, if you order is pending, please CONTACT US immediately to verify and confirm the order. If you were sent an email from our verification department, you may respond directly back to the email as well.
Q: I have a store credit, how do I use this?
A: To use your store credit, simply login to your online account. During the checkout process we will ask if you wish to use your available credit towards the new purchase. Please click on the checkbox provided should you wish to have the store credit apply to the purchase. You will see the store credit amount deducted from your order total on the final review page of the checkout process.
Q: I have made an order but my store credit was not applied?
A: First verify if you have available store credit in your account.